Privacy Policy

The controller of your personal data is Crompton Partners Estate Agents, trading online as Real Properties, Abu Dhabi, United Arab Emirates.

For website and property enquiries, email enquiries@cromptonpartners.com or use the forms on this site. You can also call 800 CPEA (2732). Our Abu Dhabi office is at the International Tennis Centre, Zayed Sports City, P.O. Box 94880, Abu Dhabi, UAE.

We collect the following categories of information:

• Enquiry details — name, phone number, email, country, and the message you send when you request a callback, email an agent, use WhatsApp, or leave details in the chat assistant.
• Property context — the listing, community, or search you were looking at when you contacted us.
• Technical data — browser type, device, approximate location derived from IP address, and pages visited.
• Analytics identifiers — a random visitor and session ID, only if you accept analytics cookies. See our cookie policy.

We use personal data to:

• Respond to property enquiries and arrange viewings or callbacks.
• Share your enquiry with the assigned agent so they can contact you.
• Send your details to our CRM so the team can follow up.
• Operate, secure, and improve the website and listing search.
• Measure listing views and enquiry performance, if you accept analytics cookies.
• Meet legal, regulatory, and record-keeping duties in the UAE.

We process enquiry data because it is necessary to handle your request. Analytics cookies are used only with your consent. Marketing messages are sent only when you opt in on a form.

We share data only as needed to run the service:

• Licensed agents at Crompton Partners Estate Agents who handle your enquiry.
• Our CRM and email providers, used to store and send enquiries.
• Hosting, analytics, and infrastructure vendors that process data on our instructions.
• Authorities when UAE law requires disclosure.

We do not sell your personal data.

Essential cookies keep the site working (for example theme preference). Analytics cookies, including Google Analytics and our own visitor IDs, are set only after you accept them. You can change your choice at any time from the footer or the cookie policy.

Enquiry records are kept for as long as needed to complete your request and to meet brokerage record-keeping requirements, then deleted or anonymised. Analytics events are retained for a limited period for reporting. You can ask us to delete data that we no longer need to keep.

Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may request access, correction, or deletion of your personal data, object to certain processing, or withdraw consent where processing is based on consent.

Email enquiries@cromptonpartners.com with the subject “Privacy request”. We may need to verify your identity before we act.

Some vendors may process data outside the UAE. Where that happens, we take steps appropriate under UAE law to protect it. We use access controls, encrypted connections, and limited staff access. No method of transmission is completely secure; please do not send payment card numbers through enquiry forms.

This website is intended for adults considering property in the UAE. We do not knowingly collect personal data from children.

We may update this policy when our practices or the law change. The date at the top of the page is the latest revision. Continued use of the site after an update means you have read the revised policy.